TL 9000

The International Standard for Quality Management Systems

Helps you with: The TL 9000 standard was developed by and specifically for the communications industry to drive consistency in expectations, increased performance and continual improvement.

What is TL 9000?

The industry group QuEST Forum, a unique partnership of communications service providers, suppliers, and industry liaisons, has defined TL 9000 in two handbooks: Management System Requirements and Management System Measurements. Organizations may register to any combination of the three options—hardware, software, and service—within the requirements, tailored to the nature of their business. The standard requires detailed measurements that must be tracked, providing critical data of the organization’s performance and allowing benchmarking via the QuEST registration measurement system. Even if your customers have not yet mandated TL 9000 registration, can your organization afford to be without this information?

What are the benefits of certification?

 

  • Provides alignment with communication industry peers
  • Enhances organizational planning and implementation
  • Improves overall process performance and control
  • Strengthens customer relationships
  • Reduces external audits and site visits
  • Creates uniform measurements including industry averages

 

Changing industry landscapes and expectations

The industry landscape is always changing. These changes have impacts to your customer needs and require the evolution of your management system.
Considerations include:

  • Changing Regulatory Needs
  • Global Outsourcing
  • Evolving Customer Requirements

 

How NQA can help

With a wealth of experience providing accredited management systems certifications, NQA is ideally placed to partner with you to meet customer requirements and exceed industry expectations.

Technical committees and industry relationships. NQA is highly involved in a wide variety of industry committees and standards writing teams, helping us to maintain a keen awareness of changes within this industry. We are an active member in QuEST Forum and Work Groups.

Knowledge transfer supporting our customer’s organizational strategy. NQA is committed to ensuring customer awareness regarding changes in industry strategy, regulations, and standard requirements that may impact your management system approach. Our knowledgeable, experienced and personable staff includes industry experts, published SMEs, and QuEST participants.

We have written this TL 9000 Guidance Document to help you understand the registration process.

Download a PDF of the TL9000 Registration Services.

Request a quotation today to find out how NQA can help you achieve your certification goals.
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Page updated on 1/15/2015