NQA Services Sector

With more organizations providing more services than ever before, management systems have been continuously been finding their way into the lexicon of these service providers in the past years. From back-office business support, to high tech outsourcing and on to customer-facing applications, the service industry abounds with special and unique needs for management systems.

NQA is particularly well-positioned to help interpret the standards of interest to this broad market and has auditors familiar and comfortable with service environments. No tangible product? - No problem. As a leader in a service industry itself, NQA operates on an ‘outside-in’ customer satisfaction platform and drives a culture of service excellence which translates to valuable and meaningful audits for other service organizations. NQA can help both small and large service organizations navigate the standard options that they may wish to pursue or that may be required from customers.

NQA has a significant worldwide client base in the service industry including clients in the IT, healthcare, logistics, personnel, legal, finance, laboratory and business support services.

Standards of value to the Service industries include:

ISO 9001:2008 - Quality Management System Standard

ISO 14001 – Environmental Management System Standard

OHSAS 18001 - Occupational Health and Safety management system standard

ISO 27001 - Information Security Management Systems

…along with sector specific schemes for service organizations operating in particular markets.